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Most issues are fixed by updating {name}, allowing the permissions it asks for, and making sure your device is online where required.
support@azharlabs.com
Include your device model, iOS or Android version, Southern Cross Study version, and what happened. Do not send passwords, purchase tokens, or payment-card information.
Common questions
A question's answer does not load
All content is bundled, but close and reopen Southern Cross Study to refresh. Make sure the app is up to date.
My progress disappeared
Southern Cross Study stores progress on your device. Clearing storage or reinstalling may remove it. Use any in-app export or backup you created.
Restore a purchase
Open Southern Cross Study's settings and choose Restore Purchases after signing into the same Apple or Google account used to buy.
Are these the real questions
Southern Cross Study is a study aid. Always confirm against official guidance for the Australian citizenship test.
Export or delete my information
Use the in-app options, or clear the app's storage / delete the app. See Privacy Choices.