Let’s get play moving again.
Help with camera setup, comfortable controls, purchases, privacy, and local family data.
support@azharlabs.com
Include the device model, iOS or Android version, MotionPlay version, the game being played, and what happened. Do not send a child’s full name, camera recording, purchase token, password, or payment-card information.
Common questions
The camera does not start
Confirm camera permission in device Settings, close other apps that may be using the camera, return to MotionPlay, and retry. On a simulator, a front camera may not be available; use a supported physical device for final testing.
The camera preview freezes after choosing a control
Stop the camera, return to the game library, reopen the game, and try again. If it repeats, email the device model, OS version, selected control mode, and game name to support.
Movement is not recognised reliably
Place the device on a stable surface, use even front lighting, keep the required body area in frame, and complete the neutral-position check again. Choose a smaller-range control option if that is more comfortable.
Restore a purchase
Open the parent-facing membership area, use Restore Purchases, and ensure the device is signed into the same Apple or Google account used to purchase. Do not subscribe a second time solely to recover access.
Cancel a subscription
Open subscription management in the Apple App Store or Google Play account used for the purchase. Deleting MotionPlay does not cancel a subscription.
Delete local information
See Privacy Choices for camera controls, local data deletion, optional exports, and support deletion requests.